Support

Manage or cancel your subscription

Runco Pro is billed through the App Store. To view, change, or cancel it, open the Settings app → tap your name → Subscriptions → Runco. Deleting the app does not cancel a subscription.

Delete your account or data

In the app, go to Settings → Delete Account. This removes your account and associated data. You can also delete individual runs from your history.

Location isn't working / runs won't record

Runco needs location to record your route and distance. Enable it in iOS Settings → Runco → Location → While Using the App. A run cannot be recorded without it.

The Apple Watch app isn't installing

After you install Runco on your iPhone, iOS installs the watch app automatically in the background (this can take a few minutes). If it doesn't appear, open the Watch app on your iPhone → scroll to Available Apps → Install next to Runco. Make sure "Automatic App Install" is on.

Restore a purchase

If you're subscribed but Runco Pro isn't active, open the paywall and tap Restore Purchases, or make sure you're signed in with the same account.